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Account Manager

Customer Operations


Piggy bank icon D.O.E
location pin icon Hybrid / Belfast

Job Description

Who are Locate a Locum?

Locate a Locum has created a workforce management software for the healthcare industry.

Our app and website is used by over 35,000 healthcare professionals daily, including pharmacy and optometry teams. Our software has been successfully integrated into the UK’s largest healthcare organisations.

Our mission…is to mobilise the world’s healthcare workforce. We do this by ensuring healthcare organisations have the right person, in the right place at the right time.

Job Requirements

Experience you’ll need to be successful in this role

  • 5 years experience of consultative B2B Account Management

  • Experience researching, creating and delivering personalised value propositions to each prospect

  • Have a proven track record of overdelivering against targets and objectives

  • Experienced presenter with excellent communication skills, both verbal and written

  • Highly computer literate

  • Experience selling software or working in a healthcare environment is a bonus

Qualities you’ll need to be happy in this role

  • Be a ’natural’ when it comes to developing relationships

  • Commercially astute. We are looking for someone who is commercially aware, shows initiative and is highly organised

  • Inquisitive in nature, to be successful you must have a growth mindset

  • Proactive and comfortable in the unknown

  • Comfortable multi-tasking

  • Enjoy managing a busy workload

  • Ability to work as part of a team & individually

What you can expect from us

  • Competitive remuneration and benefits including 35 days pto per annum

  • A worklife balance that suits you - in a recent engagement survey 93% of employees at LAL positively commented on their work life blend

  • Flexible hybrid working, you can work from home or our office in Belfast

  • Join a passionate successful team with a strong support network

  • This is a development opportunity. You will have the autonomy to help shape the future success of Locate a Locum.

Job Duties

About this role To supplement our successful sales team we are hiring an experienced Account Manager.

Reporting directly to the CEO the successful candidate will be responsible for managing our key client accounts. The primary focus of the account manager will be to support and build customer relationships ultimately resulting in increased revenue and maximising retention.

Responsibilities This is a new role for Locate a Locum and an exciting opportunity for the successful candidate. You will have the opportunity to develop the account management strategy for Locate a Locum from day 1. Responsibilities for this role include but are not limited to:

  • Building and nurturing positive relationships with clients, at both Executive and Operational levels

  • Be accountable for your portfolio and associated revenue numbers

  • Proactively grow your portfolio through identifying and pursuing cross-sell & up-sell opportunities

  • Act as a strategic partner to understand the objectives and needs of customers and then develop solutions through the company’s offerings

  • Develop expert knowledge of the Locate a Locum platform

  • Understand and communicate market opportunities, needs and customer feedback to cross-functional teams

  • Document plans, activities and opportunities accurately in the CRM system

  • Create a repeatable and transferable framework for managing our clients

  • End to end management of commercial renewal agreements

  • Prepare and facilitate regular account business review meetings to attain low churn rates and maximise upgrade opportunities

  • Develop and execute account management strategies in order to achieve targets

Contact

If you are interested in this role, then please email your CV to recruitment@locatealocum.com.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We value your privacy

We use cookies to enhance your browsing experience. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. By clicking "I understand", you consent to our use of cookies.  Read More