Compliance Officer

Job Description

Role Overview:

This role requires an understanding of compliance requirements, knowledge of SaaS (Software as a Service) products and customer engagement capabilities, and a passion for providing an excellent customer experience. This role requires expertise in regulatory requirements, attention to detail, and the ability to manage and verify large volumes of sensitive information. This role will ensure that healthcare professionals (pharmacists and/or optometrists) comply with applicable regulations, laws, and internal policies.

Job Requirements

Key Competencies:

• Results Orientated: Consistently meet or exceed predefined Key Performance Indicator (KPI) targets across relevant areas of responsibility.
• Effective Communication Skills: Ability to communicate effectively in both verbal and written forms to both internal and external stakeholders.
• Attention to Detail: Demonstrate superior attention to detail in all aspects of work, ensuring accuracy and precision in tasks and communication. Be able to identify errors and inaccuracies in all compliance documents.
• Team Collaboration: Able to work effectively with the Compliance team as well as other teams within the business as necessary.

Desirable Experience:

• Experience of working within healthcare
• Compliance experience

What you can expect from us:

• Competitive salary
• Hybrid Working Environment whereby you can work from home and our office in Belfast
• Access to free parking
• Development opportunities
• Regular social events
• Private health insurance
• 35 days annual leave, including bank holidays

Job Duties

Our ideal Compliance Officer will have demonstrable experience of the below:

Development and Maintenance of Compliance Activities:

• Assist in the development, performance, and maintenance of compliance activities for the organisation.
• Monitoring customer onboarding progress using automation tools and from this providing proactive outreach where issues are identified with locum onboarding.
• Identify areas of non-compliance and recommend corrective actions.

Risk Assessment:

• Participate in risk assessments, audit reviews, and monitor compliance within the organisation.
• Provide advice, guidance, and support regarding compliance matters within your team cross functionally to other relevant departments

Policy and Process Improvement:

• Collaborate with leadership to review and update compliance policies, procedures, and protocols. Ensure that they reflect current regulations and best practices in healthcare compliance.
• Identify shortfalls in existing policies and processes.
• Assess the effectiveness of current policies and recommend necessary changes.
• Assist in drafting and implementing new policies as needed.

Reporting and Planning:

• Prepare and present monthly reports on compliance activities.
• Continuously monitor the compliance status. Prepare detailed reports on compliance findings and communicate results to management as and when required by your manager. Track remediation efforts and ensure corrective actions are implemented in a timely manner.

Document Review:

• You will meticulously review all necessary documentation to ensure that locums meet the requirements for working as healthcare professionals.
• Validate that all documents are accurate, complete, and up to date.

Relationship Management:

• Work closely with clients and users to deliver exceptional service.
• Foster positive relationships with locums and address any concerns promptly.

Participate in Product Development Activities:

• Assist the product team in identifying processes and current functionality that could better support the compliance journey of the customer.

Contact

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.