13.8 Locum Users:
13.8.1 We may at any time disable your User Account and Dashboard, and/or terminate the Agreement with you, at our sole discretion, and with no liability to you, if:
(a) you materially breach, or we have grounds to suspect that you have materially breached any provision of these Terms (or act in a manner which we believe shows that you do not intend to, or are unable to comply with these Terms);
(b) we are required to do so by law;
(c) you no longer have the required immigration permission to enable you to work as a locum, you do not co-operate with right to work checks or if we reasonably believe you do not have the right to work in the UK;
(d) the provision of our Website to you or to others, is, in our sole opinion, no longer commercially viable; or
(e) in the case of the Locum Premium Services, where you fail to make any payment when due.
13.9 Where you are not a Premium Locum User and there are no Bookings linked to your User Account, which have been agreed to but have not been completed, you may terminate this Agreement by disabling your User Account at any time.
13.10 A Premium Locum User may only terminate the Agreement by terminating through the platform to take effect at the end of the relevant Initial Term (which may be a trial period) or Extended Term as the case may be.
13.11 Following termination for any reason, we reserve the exclusive right and prerogative to retain, maintain, archive, protect, use or store any personal data or such information as we may receive from you, only for as long as is reasonable and (other than as described in more details in our Privacy Policy) strictly necessary to comply with our legal obligations, resolve disputes and enforce agreements.
13.12 On termination of our Agreement with you, the following clauses shall apply:
13.12.1 the licence granted under this Agreement shall immediately terminate;
13.12.2 you shall immediately pay any outstanding sums due in connection with your use of the Services or our Website;
13.12.3 clauses 5, 9, 11, 12, 14, 15, 16 and 17 shall survive termination of this Agreement together with those clauses by their implication are intended to come into or continue in force after termination or expiry;
13.12.4 a Client's right to receive the Services and a Locum Users right to use Premium Locum Services shall cease automatically;
13.12.5 Clients shall immediately pay any outstanding invoices in respect of Services Fees that are not disputed together with any interest that may be due in respect thereof; and
13.12.6 Locum Users shall immediately pay any outstanding invoice in respect of Locum Subscription Fees together with any invoice that may be due in respect thereof.
14 Claims and Indemnity
14.1 You shall indemnify us against any losses, damages, costs (including legal fees) (including any direct, indirect or consequential losses, loss of profit or loss of reputation) and expenses incurred by or awarded against us howsoever arising (“Losses”) as a result of:
14.1.1 your breach of these Terms;
14.1.2 your breach of Data Protection Laws
14.1.3 your negligent or wrongful act; and/or
14.1.4 in the case of a Client, the negligent or wrongful acts of its officers, employees, contractors or agents,
provided that in each case (i) you shall not be liable to the extent that such Losses were caused or contributed to by the our negligent or wrongful acts or omissions, or breach of these Terms, (ii) we shall use all commercially reasonable endeavours to mitigate our Losses, and (iii) we shall notify and give you control over any claims by third parties for Losses provided that you act reasonably and in good faith in the conduct of such claims, having due regard to any representations made by us, acting reasonably regarding same.
14.2 Further, where you are a Client, you shall indemnify us against any losses, damages, costs (including legal fees) (including any direct, indirect or consequential losses, loss of profit or loss of reputation) and expenses incurred by or awarded against us howsoever arising (“Losses”) as a result of or in connection with:
14.2.1 any Locum User or Employee who is alleged to be or found to be working illegally without appropriate immigration permission or in breach of any immigration conditions or restrictions; and/or
14.2.2 any civil penalty for illegal working being issued to us in respect of any Locum User or Employee in connection with any services or work they have undertaken for you.
15 Limitation of liability
15.1 Nothing in these Terms, including this clause 15 shall exclude or limit any warranty or liability to the extent that the same may not be lawfully excluded or limited by applicable law, including liability for fraud or for death or personal injury caused by negligence.
15.2 In respect of your use of our Website and/or our Services, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us except as specifically stated in these Terms (including implied warranties and conditions of or merchantability, fitness for a particular purpose and non-infringement) and no advice or information, whether oral or written, obtained by you from us or any of our subsidiaries, affiliates, officials, employees or personnel, or through or from your use of our Website and/or Services shall create any warranty not expressly stated in these Terms.
15.3 Any condition, warranty, representation or other term concerning our Website or Services, which might otherwise be implied into or incorporated in these Terms, or whether by statute, common law or otherwise, is hereby excluded to the fullest extent permitted by law.
15.4 While we will use every effort to ensure that our Website is available to you, you expressly understand that some of the functions of our Website rely on an internet connection being sustained and the appropriate equipment being maintained. As such, you expressly understand and so agree that your use of our Website is 'as is' and 'as available'. In particular, we do not represent or warrant to you that:
15.4.1 your use of our Website (including such use in conjunction with any other software) will meet your requirements, or that your use of our Website will be uninterrupted;
15.4.2 the operation or functionality of our Website will be timely, secure or free from error defects;
15.4.3 defects in the operation or functionality of our Website will be corrected, rectified or remedied; or
15.4.4 any information obtained by you as a result of your use of our Website will be accurate or reliable. You agree and acknowledge that where we provide any form of software or service related to compliance with applicable laws and regulations, such services and/or software is a tool to facilitate compliance and accordingly we expressly exclude any liability howsoever arising relating to your compliance or non-compliance, as the case may be. You are responsible for your own compliance with those laws and regulations that may apply to you.
15.5 Any material downloaded or otherwise obtained from or accessed through your use of our Website is done so at your own discretion and risk, and you will be solely responsible for any damage, loss or prejudice to your computer system or other device or loss of data that result from the download or access of any such material.
15.6 You expressly understand and agree that we and our licensors shall not be liable to you for any loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of earnings, loss of use or corruption of software, data or information, loss of or damage to goodwill or indirect or consequential loss in connection with these Terms.
15.7 Subject to the terms set out above, our aggregate liability to you in respect of any loss or damage suffered by you and arising out of or in connection with these Terms by you or in connection with an Agreement shall not exceed the higher of the sum of £10 and the aggregate Locum Subscription Fees if you are a Locum User or Employee, and shall not exceed the aggregate Services Fees paid by you to us in the 12 months immediately preceding the date of the claim, if you are a Client.
15.8 You shall at all times take all reasonable steps to minimise and mitigate any loss suffered by you.
16 Confidentiality
16.1 Without prejudice to each party’s other rights and remedies, each party shall treat as confidential any Confidential Information of the other and shall not divulge such Confidential Information to a third party nor make any use of such Confidential Information (other than in performance of an Agreement or these Terms) without the other’s written consent provided that this clause will not apply to information which:
16.1.1 at the time of disclosure is in the public domain;
16.1.2 after disclosure becomes part of the public domain otherwise than by breach by a party of the provisions of these Terms;
16.1.3 was already in the possession of the receiving party at the time of disclosure;
16.1.4 was received by the receiving party after disclosure from a third party who was not required to hold it in confidence; or
16.1.5 is trivial and/or obvious.
16.2 Nothing in these Terms shall prevent a party from disclosing Confidential Information:
16.2.1 to those of its officers and employees reasonably required to have the same in order for such party to perform its obligations under this Agreement provided that such party shall procure that such officers and employees comply with the provisions of this clause;
16.2.2 to its solicitors, accountants, surveyors, insurers and other professional advisors under an obligation of confidentiality; and
16.2.3 as is required to be disclosed by a party by an order of any court of competent jurisdiction or in connection with any proceedings of any such court or otherwise by force of law or regulation having the force of law or the rules of any regulatory authority.
16.3 The Client permits us to make reference to the Client as a user of the Services in our marketing materials.
17 Usage Data
17.1 You acknowledge that the Website collects information about users and their use of the Website and Subscription including their user ID, the number and frequency of logins, details of the accessing device and usage statistics, input and output data in in relation to the AI Features (“Usage Data”). All rights in and to the Usage Data derived from the operation of the Website shall be the property of us. Nothing in this Agreement shall prevent us from accessing and using such data (including to identify unauthorised use or calculate any payments due) provided that we shall not disclose any of your personal data where we are actings as a processor in the course of our use of the Usage Data.
18 General
18.1 Nothing in these Terms shall create or be deemed to create a partnership or the relationship of employer and employee between you and us. Nothing in these Terms shall create any mutuality of obligation between you and us.
18.2 As set out previously herein, we cannot, and do not, guarantee or warrant that by availing of the services provided by our Website you will be provided with work in a Client, or any work.
18.3 It is matter of agreement between the Client and the Locum User/Employee as to the nature of the legal relationship between them and who is responsible for the payment of taxes or other statutory contributions that may arise as a result of that relationship.
18.4 The Client and the Locum User/Employee each agree to indemnify us on demand for any losses, expenses and/or costs incurred by us as a result of a failure of either the Client or the Locum Users/Employee to make payment of sums due to be paid pursuant to the agreement for services or other agreement entered into between them including any payments to be made pursuant to clause 9 and the Proposal.
18.5 You shall not assign, transfer or sub-license any of your rights or obligations under these Terms, other than to members of the same group of companies and other than as expressly provided for in these Terms.
18.6 We may at any time assign all or any of our rights and transfer all or any of our obligations under these Terms.
18.7 Failure or neglect by us to enforce any of the provisions of these Terms at any time shall not be construed or deemed to be a waiver of our rights, nor shall this in any way affect the validity of the whole or any part of these Terms, nor prejudice our rights to take subsequent action.
18.8 We shall not be liable to you in the event that we are unable to perform any of our obligations under these Terms owing to circumstances beyond our reasonable control, including (but not limited to) acts of god, governmental actions, an outbreak of hostilities (whether war is declared or not), in the event of a national emergency or terrorist intervention, failure of telecommunications networks, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections or default of suppliers or sub-contractors.
18.9 If any part of any provisions of these Terms shall be or become invalid, unlawful or unenforceable to any extent, then the remainder of such provisions and all other provisions of these Terms shall continue to be valid and enforceable to the fullest extent permitted by law.
18.10 These Terms, together with any Proposal, represent the entire agreement between you and us in relation to the subject matter of these Terms and neither of you nor us has relied upon any statement or representation made by the other in connection with these Terms or an Agreement.
18.11 Any notice given to a party under or in connection with these Terms shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case) or sent by email to an address that a party has been notified of. Any notice shall be deemed to have been received if by hand when delivered, if by first class post 48 hours following posting and if by email when such email is sent. These Terms do not give rise to any rights to any third party under the Contracts (Rights of Third Parties) Act 1999.
18.12 These Terms shall be construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales to settle any disputes which may arise in connection with these Terms.
18.13 These Terms were last updated 30 September 2026 to include provisions in relation to immigration and identify checks and remove provisions dealing with services no longer relevant to these Terms.
Schedule 1 APPENDIX A – ADDITIONAL INFORMATION
1 What is Locate a Locum?
1.1 Locate a Locum is in the business of providing a web and mobile based platform to help healthcare professionals find healthcare providers who want to engage their services, and healthcare providers find healthcare professionals who want to provide services.
2 There are two main ways of using our platform:
2.1.1 Locum Booking: We provide a communications platform that allows healthcare professionals to find and manage locum work and clients to send shifts to their locums, meet new locums, perform compliance and run payroll.
2.1.2 Workforce Management: we provide a software platform for clients registered on the Workforce Management platform to manage their workforce and Direct Locums, helping them to identify their resourcing needs, spot trends, schedule shifts and pay Locums.
3 How do I set up my user account and profile?
3.1 If you want to use our Website you must set up a User Account (and Profile, for Locums and Employees). To do this you will be required to provide us with certain information, which may include details of your identity, availability, qualifications and references. Any information which you provide us with in when you set up your User Account and/or Profile and any updates or other details you provide us with from time to time, altogether any such details, "User Details".
4 How do I use Locate a Locum?
4.1 You may only access our Website using your Dashboard; and if you are a Client: subject to the Services you have selected in your Subscription, your Dashboard may only be used to: (i) submit Session Notices solely for the purpose of finding a Locum/Direct Locum willing to provide the services requested, to select the Successful Applicant; (ii) create and communicate employee schedules and submit Session Notices internally to Employees; and (iii) place job advertisements for permanent positions in your Client.
4.2 If you are a Locum or Employee: you may only use your Dashboard to update your Profile, to update your availability, to receive Session Notices (and Rotas where your Client employer has subscribed to Workforce Management Services) and to apply to provide the services requested. Services
5 Locum Marketplace Service (Booking)
5.1 The Locum Booking Service works as follows:
5.1.1 Healthcare professionals can register with the Website and designate Criteria (which sets out the type of Session Notices they want to receive).
5.1.2 If a Client has an available Session, they may submit a Session Notice. The Session Notice shall only be sent to Locums whose Criteria match the relevant details in the Session Notice.
5.1.3 If a Locum wishes to provide the services in accordance with the Session Notice, they may submit an Application. Profiles of the Applicants will be sent to the Client's Dashboard.
5.1.4 The Client may then use the Dashboard to select the Successful Applicant, and confirmation will be sent to the Successful Applicant.
5.1.5 If you are an Employee you will not have access to the Locum Booking Service (save in circumstances where you have registered a separate Locum Booking account). However, if you are registered with the Website you will have access to the Workforce Management Service (see below), allowing you to view and amend Client rotas.
6 LAL Unlimited: Workforce Management Service
6.1 The Workforce Management Service allows Clients to manage rotas for Employees, Agency Locums, Direct Locums and Locums and works. If you are a Client you can use the Workforce Management Service to enter the staff rotas for each of your Clients.
6.2 The Locum Coordinator can collect this information and fill any gaps there may be with a Locum/Direct Locum. All Authorised Users belonging to a Client who have registered with our Website may view and amend rotas using the Workforce Management Service.
7 Locum Premium Service
7.1 The LAL Pro subscription service streamlines locum financial management, offering a centralised platform (app) to easily create, send, and track invoices. It automates expense tracking, categorising locum spending instantly. Manages payments effortlessly, ensuring locums get paid accurately and on time.